The Session series that will compriose of total 12 sessions with varied Topics identified to be delivered twice every month for India Talent Team. This series will cover key topics identified as areas for improvement based on call audits.

Reducing Bias & Enhancing Call Engagement

Topic: Reducing Bias in Hiring and Enhancing Call Engagement

Agenda:

  • Understanding Bias in Hiring: Explore gender, age, and education biases.
  • Structured Interview Guides: Create bias-free, effective interview guides.
  • Using Scorecards Effectively: Evaluate candidates objectively using scorecards.
  • Tone and Enthusiasm: Practice using tone and engagement in interviews.
  • Clarity in Role Explanation: Communicate job roles and expectations clearly.
  • Handling Candidate Questions: Learn professional responses to candidate queries.

Behavioral and Skill-based Interviews

To understand the difference between behavioral and skill-based interviews, learn effective assessment techniques for both, and apply these methods in real-life interview scenarios. Participants will also develop strategies for asking questions that uncover key candidate traits.

Resume Evaluation

Agenda:

  • Greeting the candidate and outline the interview process.
  • Assess relevant experience, skills, and quantifiable achievements.
  • Verify formatting and ensure inclusion of key industry keywords.

Building Rapport and Active Listening

Call opening & introduction, engagement and pausing for responses, active listening and candidate questions.

Introduction to Screening and Communication

Importance of clear communication, understanding role and requirements, key takeaways from screening audit, sentence construction and clarity, call flow & structure.